Frequently Asked Questions
SHIPPING & DELIVERY
All items are designed & made to order at our studio on the Mornington Peninsula, Victoria Australia.
Standard shipping within Australia is free. To upgrade to Express shipping within Australia is a flat rate of $5.
International orders ship from $20 -$36. Shipping options are available once your delivery address is entered.
International orders may be subject to import taxes/customs duties by the destination country. These charges are typically due once the package arrives in the destination country. The buyer is responsible for paying these additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. Please check with your local postal service for more information, before purchasing.
Please allow 1-2 business days for processing.
TRACKING YOUR DELIVERY
Your stickers will be shipped with Australia Post. Standard postage times can vary from 2-6 business days within Australia. International orders can take 3 weeks for delivery.
If you need your item quickly and live in a metro area of Australia, upgrade to the express post option.
Tracking will be provided for every order.
100% SECURE ORDERING
Credit card payments are processed through Stripe. PayPal is also available
AfterPay is available if you live in Australia or New Zealand. It is unfortunately not currently available to our USA customers.
Each order comes with an installation guide. If you have any queries please get in touch.
Here is a video we made on how to install decals.
Removing, Reusing & recycling
Small pattern style decals can be removed and reused. Either retain the backing paper they come supplied with or use parchment/baking paper to store them on. Larger and more detailed decals are not designed to be reused. The best way to remove large decals is to warm them gently for a few seconds with a hair dryer. This will soften the adhesive and make them easier to remove.
Shipping Tubes have cardboard ends so are recyclable with your household recycling.
RETURNS & REFUNDS
We hope you are completely satisfied with your purchase.
If there is a fault with the product or it is not as described, we will replace your item or change it for something at the same value as the purchase price. Items must be returned within 30 days. Used, damaged or ‘change of mind’ products will not be accepted or refunded. Buyers to pay postage on returns.
Please read the instructions supplied with the sticker before application. Stickers may not adhere to walls painted with teflon paints, please contact as for a free sample if you are unsure.
Refunds and returns for products that were damaged whilst applying to a wall or applied incorrectly will not be accepted.
If you have any queries about application please use our contact form to get in touch. We are happy to answer any queries.
TERMS & CONDITIONS
Moonface Studio takes every reasonable care to ensure that information provided on the website is accurate and up to date. Moonface Studio cannot be held liable for any errors, omissions or inaccuracies, however caused.
The information is provided to you “as is”, without express or implied warranty.
Moonface Studio reserves the right to modify or withdraw the service in whole or in part, at anytime without notice. Any typing or clerical error in regards to any price and/or offer of any product on this website or acceptance of any order shall be subject to correction.
Our products are suitable for walls, windows even rubbish bins! However we cannot guarantee on the preparation or paint work and how your walls react to our products.
If you are unsure of how a sticker will look please contact us for a sample of vinyl to test on your walls prior to ordering your sticker.
Product colour may differ to those on-screen. If you are unsure of how a sticker will look please contact us for a sample of vinyl to test on your walls prior to ordering your sticker.
Refunds and returns of products due to colour not matching on-screen colour will not be accepted.
If ordering from overseas, please be wary of local import charges as these extra charges are out of our control.
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